Technical Support Engineer, Netherlands or Belgium

Recruiter
Location
Belgium (BE)
Salary
Commensurate with Experience
Posted
02 May 2017
Closes
02 Jun 2017
Ref
TG/37605
Job Function
Engineer
Contract Type
Permanent
Hours
Full Time

Technical Support Engineer

Based in The Netherlands or in Belgium

Job ref:                      TG/37605

Applicants must be comfortable with travelling and being away from home for extended periods of time

This position is primarily responsible for carrying out product trials, installations, commissioning, maintenance and ongoing service and support to clients, of the Company’s manufactured equipment.

Specific Duties

  • Manage Product Trials and completes installation & machine commissioning in accordance with the client’s specifications and layout documentation
  • Provide routine maintenance and planned servicing of equipment in accordance with service contracts and schedules
  • Provide training to customers (and co-workers) in relation to proper operation, preventative maintenance, and fault finding of equipment
  • Provide first, second and third level support, in relation to breakdowns and/or customer queries, responding by either telephone or site visits, and within set timeframes.
  • Communicate the benefits of Service Contracts to clients and assist the Sales Managers’ in formulating the Service Contract as required
  • Promote the value of the company’s original spare parts and upgrading with new equipment by providing and distributing information, verbally, electronically and by brochures, and assisting the Sales Managers’ as required
  • Provide input and feedback to the Product Development Team, relating to product modifications, faults and development potential
  • Attend to customers’ requests for technical assistance:

- Issue fully completed service reports 

- Fully inform customer’s representative of equipment status

- Assist in payment recovery

- Maintain a complete time record and report it weekly, so client can be billed

 

- Maintain a complete list of customer’s equipment

 

  • During “Slack Periods” pay courtesy visits to customers.
  • Reports on all service visits and technical issues each week by completing timesheets and reports
  • Support and collaborate with the Project Managers on all product trials and pre-installation works, ensuring layouts are correct and all documentation has been received
  • Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships
  • Document all equipment in storage and update it regularly. Together with the Manager, decide what needs to be discarded.
  • Represent the Company at trade fairs, exhibitions & networking events (including some weekends)
  • Upwards of 80% travel, at short notice, both locally and overseas, including some weekends

Qualifications                 

Qualifications in mechatronics, mechanical or electrical engineering, industrial electrical trade or other relevant field

Work Experience                           

  • 5-6 years servicing experience with a focus on installation, repair and testing of electronic and mechanical equipment
  • Experience in a field engineering role, dealing with mechanical, electrical and software issues is considered highly
  • Exposure to the FMCG manufacturing industry (specifically food and packaging) is advantageous

Knowledge                       

  • Working knowledge of current market trends and competitors
  • Fully competent in industrial electronic & power theory and schematics
  • Industrial software programming
  • Understands PLC / PC

Skills & Abilities                             

  • Mechanical Aptitude, methodical and well organised 
  • Ensures a collaborative approach and is able to seek and listen to feedback
  • Self-motivated and driven, able to work unsupervised
  • Team player, passionate, professional, committed, honest and treat people with dignity and respect
  • Able to handle multiple time sensitive projects, be flexible and work accurately & efficiently under pressure
  • Able to develop, build and maintain strong relationship with customers, management, co-workers and suppliers
  • Able to problem solve & make decisions in line with organisational philosophies and practices
  • Fluent in English and Dutch (Flemish)

 

 

Other                  

  • Valid Driver’s License
  • Upwards of 70% travel, at short notice, both locally and overseas, including some weekends

To apply please contact Tina Gesquiere

Tina.Gesquiere@listgrove.co.uk

0044(0) 1789 207070

For EU roles, candidates must be eligible to work and live in the European Union.

Proof of eligibility will be required with your application.

 

 

Listgrove Ltd - Celebrating 40 Successful Years of UK and International Recruitment and HR Services

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