Senior Service Technician

Recruiter
Location
Northern France (FR)
Salary
Commensurate with Experience
Posted
02 May 2017
Closes
02 Jun 2017
Ref
PA/36244
Job Function
Engineer
Contract Type
Permanent
Hours
Full Time

Senior Service Technician

Based in North France

Two opportunities focused on the areas surrounding Le Mans & Lens.

Job ref:                      PA/36244

Summary:

An excellent opportunity to join a global leader in the manufacture, distribution and service of highly engineered and customised systems within the plastics technology and processing industry.

Due to continued success, our client seeks a Service Technician with experience of technical issues and equipment used in the processing of plastic parts.  The selected candidates will occupy a key role in the support of sales staff and customers concerning hot runner and associated products across specific regions of France.

The Ideal Person:

Applicants will currently operate in a similar technical support function or in a plastic processing business and actively seek a home-based on-site support role.

Overall objectives:

•       Review, provide recommendations / solutions for straight forward technical issues

 

•       Problem identification and resolution in multiple technical areas

 

•       Provide support to ensure complete customer satisfaction

 

Main tasks and responsibilities include:

•       Review complex technical inquiries of customers to recommend possible solutions related to the operation or maintenance of hot runners and other systems

 

•       Advise Quality Department of in-house defects via corrective action reports

 

•       Provide excellent communication to customers and sales representatives

 

•       Provide internal departments with data obtained from customers on technical issues

 

•       Participate in design reviews

 

•       Perform field service visits to resolve technical issues experienced by customers

 

•       Assist the customer with optimizing the performance of the hot runner and other systems

 

•       Assist all team members from a technical perspective

 

•       Ensure compliance with Health and Safety program

 

•       Ensure ISO guidelines are followed for assigned unit

 

•       Provide technical support and solutions to customers along with other stakeholders with the purpose of ensuring complete customer satisfaction. 

 

•       Identify technical issues and provide high level assistance to the customer which ensures that the company’s products run effectively and efficiently as possible at customer sites.

 

•       Interact and influence the customer by providing technical solutions for the customer. 

 

Decision Making:

•       Review and recommend any change requests deemed necessary to resolve customer issues in a timely manner.  You will review technical inquiries and provide / recommend the best possible solution to the customer. 

 

•       The Senior Service Technician works under minimal supervision and makes decisions under general supervision and within broadly defined parameters.

 

Education and Experience:

•       A formal qualification in Mechanical / Plastics Engineering or related trade certification (Toolmaker or CNC Machinist) with a minimum of 8-10 years related experience and/or training, or an equivalent combination of education and experience. 

 

•       Sound knowledge of injection molding is an asset as well as previous service experience.

 

•       Fluent in French and English, any other languages are an advantage

 

To apply please contact Pierina Arca

Pierina.arca@listgrove.it

0044(0) 1789 207070

For EU roles, candidates must be eligible to work and live in the European Union.

Proof of eligibility will be required with your application.

 

Listgrove Ltd - Celebrating 40 Successful Years of UK and International Recruitment and HR Services

PLASTICS - PETROCHEMICALS - PACKAGING - CHEMICALS - ENERGY – ENVIRONMENT

www.listgrove.com

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