Technical Support Engineer

Recruiter
Location
Europe
Salary
Commensurate with Experience
Posted
13 Sep 2017
Closes
13 Oct 2017
Ref
MK/39495
Sector
FMCG
Job Function
Engineer
Contract Type
Permanent
Hours
Full Time

Technical Support Engineer Germany

Based in Düsseldorf, Germany

Salary:              Commensurate with experience

Benefits:                   Company car/Car allowance, Tools, Clothing, Company phone, Expenses, Overtime.

Responsibilities:

  • Promotes and presents a high level and professional image of themselves and the company at all times
  • Manage Product Trails and completes installation & machine commissioning in accordance with the client’s specifications and layout documentation.
  • Promotes Service Contracts and Sales, including Original Spares and Upgrades throughout the region
  • Provide routine maintenance and planned servicing of equipment in accordance with service contracts and schedules
  • Provide training to clients in operating and basic maintenance of equipment; also training of company staff as required
  • Documents and manages all second hand equipment from abroad
  • Provide input and feedback to the R&D Team, relating to product modifications, faults and development potential

Specific Duties:

  • Provide first, second and third level support, in relation to breakdowns and/or customer queries, responding by either telephone or site visits, and within set timeframes.
  • Attend to customers’ requests for technical assistance:
    • Issue fully completed service reports 
    • Fully inform customer’s representative of equipment status
    • Assist in payment recovery
    • Maintain a complete time record and report it weekly, so client can be billed (if applicable)
    • Maintain a complete list of customer’s equipment
  • During “Slack Periods” pay courtesy visits to customers.
  • Reports on all service visits and technical issues each week
  • Provide training to customers (and co-workers) in relation to proper operation, preventative maintenance, and fault finding of equipment
  • Provide support and work closely with the Sales and Project Management teams
  • Communicate the benefits of Service Contracts to clients and assist the Sales Manager in formulating the Service Contract
  • Promote the value of “original spares” and upgrading equipment
  • Promote the sales of new equipment by providing and distributing information, verbally, electronically and by brochures
  • Support Project Managers on all installations, ensuring layouts are correct and all documentation has been received
  • Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships
  • Document all equipment in storage and update it regularly. Together with the Manager, decide what needs to be discarded.
  • Represent the company at trade fairs, exhibitions & networking events (including some weekends)
  • Travel at short notice, locally and overseas, including some weekends

Qualifications:

  • Qualifications in mechatronics, mechanical or electrical engineering, electrical trade or other relevant field
  • Minimum of 3 years’ experience in a field engineering position servicing, and dealing with mechanical, electrical and software issues. (essential)
  • An equivalent European degree to British standard NVQ3, ONC or HNC in Mechanical &/or Electronic Engineering
  • Exposure to the manufacturing industry (specifically food and packaging) is advantageous
  • Working knowledge of current market trends and competitors
  • Sound knowledge of AutoCAD and MS Project
  • Fully competent in industrial electronic theory and schematics
  • Understands PLC

 

 

The Person:

  • Able to multi task, be flexible and work under pressure
  • Ensures a collaborative approach and is able to seek and listen to feedback
  • Self-motivated and driven, able to work unsupervised
  • Identification with company values including being a team player, passionate, professional, committed, honest and treat people with dignity and respect
  • Able to develop, build and maintain strong relationship with management, co-workers, suppliers and clients
  • Able to problem solve & make decisions in line with organisational philosophies and practices
  • Bilingual with English language proficiency, written and verbal (if applicable)
  • Valid Driver’s License and prepared to travel at short notice, locally and overseas
  • Mechanical Aptitude, methodical and well organised

Applicants must be comfortable with travelling and being away from home for extended periods of time

To apply please contact Michael Klein

michael.klein@listgrove.de

0044(0) 1789 207070

For EU roles, candidates must be eligible to work and live in the European Union.

Proof of eligibility will be required with your application.

 

Listgrove has offices in Stratford-upon-Avon, Düsseldorf, Lyon, Barcelona, Milan,

Amsterdam, Malmö and Dubai

 

PLASTICS - PETROCHEMICALS - PACKAGING - CHEMICALS - ENERGY – ENVIRONMENT

www.listgrove.com

Listgrove Limited Registered in England No: 1197713

Visit us at the following exhibitions in 2017 & 2018:  Interpack, Moulding Expo, fip Solutions, Kunststoffen, Interplas,

Fakuma, PlastMilan, Compounding World

 

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