Office Based Customer Service

Location
North London
Salary
£Up to 25K + Other Benefits
Posted
12 Jul 2018
Closes
12 Aug 2018
Ref
PK5490
Contract Type
Permanent
Hours
Full Time

NEW VACANCY! (PK5490)

OFFICE BASED CUSTOMER SERVICE                NORTH LONDON

£Up to 25K + Other Benefits

Hours of Work: Monday to Friday 9:00am – 5:30pm / 1 Hour Lunch

My client are an International packaging manufacturer with a strong sales position in Europe & the UK with Food and Non-food Brands and Manufacturers. 

The Role:

Currently recruiting for a Customer Service Executive to be responsible for maintaining and improving customer service by means of processing and progressing customer orders, pro-actively liaising with customers and other in-house departments to achieve accurate and timely information and supervising and training sales office staff.

Key Skills/Responsibilities:

  • Timely and accurate processing of customer orders including checking of prices 
  • Raise and maintain these orders ensuring accurate customer details, items and updated shipping requests and to certify the order is completed correctly
  • To create and maintain accurate finished goods item’s nomenclature, ensuring units, analysis groups and UDE’s are correct. Monitor the status of live/obsolete items
  • To pro-actively progress the origination of new designs and set up of new jobs
  • Collate detailed information for customer enquiries to be passed on to Sales Managers 
  • To update customers with schedules and establish a regular dialogue with the, pro-actively chasing up new orders etc.
  • Handle any customer complaints speedily 
  • To liaise with planning and keep customers updated on deadlines, delays, repeat order lead-times or any other pertinent information
  • To monitor the finished goods stock report weekly to ensure all stock is allocated to orders despatched, pre-invoiced or written off
  • Provide management information including monthly update of origination charge-out and recharge
  • Establish great partnerships with key customers making our service indispensable to them
  • Self-reliant, able to use own initiative
  • Ability to follow internal procedures and understand written and verbal instructions 
  • A ‘can do’ attitude is essential
  • Demonstrate a flexible attitude to your day to day duties 
  • Assist in other departments and perform other duties from time to time
  • Ability to effectively communicate information / issues to customer, colleagues and senior management and ensure that this is done in a clear and professional manner
  • To uphold and positively support company policies in all areas of the business
  • Promote and maintain good working relationships with internal colleagues / departments
  • Ensure that you work within the Health & Safety instructions at all times.

The ideal candidate would preferably have packaging experience

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