Internal Customer Service Executive

England, South Yorkshire
Monthly Prize Incentives
08 Nov 2018
08 Dec 2018
Nicola Hurd
Contract Type
Full Time



£21K + Monthly Prize Incentives + up 5% Matched Contribution Pension
Hours: Monday to Thursday 8:30-5:30 / Friday 8:30-4:30

Our Client is a well-established, innovative and successful designer and manufacturer of packaging for major brands in a variety of market sectors in the UK and Overseas.

Currently recruiting for an office based Customer Services Executive in support of an Area Business Development Manager, with a multi-million portfolio of accounts in high value blue chip markets covering the North of England.


  • Effective Management of existing Accounts.
  • Answer inbound and place outbound calls with the goal of increasing business, customer satisfaction and customer retention.
  • Take care of general customer inquiries and problems that are primarily routine or basic in nature.
  • Duties include a wide range of responsibilities from entering orders, processing orders, working with scheduling for order changes and running reports.
  • Progress chasing.
  • Organise and maintaining filing systems.
  • Typing, preparation and mailing of all legal documents and other paperwork necessary to meet compliance and account set up requirements.
  • Handle multiple tasks and prioritise each task.
  • Perform basic office functions, from maintaining office equipment to ordering supplies.
  • Work with BDM to target and develop new business opportunities in the Sales area

Person Specification:

  • At least 5 years commercial experience in a similar role
  • Experience of dealing with customers, in a fast paced sales environment
  • General business 'working' knowledge
  • Commercial Awareness
  • Strong organisational skills
  • Excellent communication (telephone) and written skills
  • Negotiation skills/Confidence/listening skills/problem solving skills/interpersonal

Product training will be given but the ideal candidate will have a proven track record of productive customer services into major blue chip companies.

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