Customer Service Administrator / Account Manager - Packaging

Location
England / England
Salary
Salary: Circa. £25K
Posted
07 Mar 2019
Closes
06 Apr 2019
Ref
PK5929
Contact
Hollie James
Sector
Corrugated
Contract Type
Permanent
Hours
Full Time

PK5929

MIDLANDS

Salary: Circa. £25K + Pension Scheme (After 3 Month Probationary Period)

Hours of Work: Monday to Friday, 8:00am to 5:30pm (30 minute lunch break)

Our client is looking to expand their customer service team and are recruiting for a Customer Service / Account Manager.


Responsibilities / Requirements:

  • Deliver a high level of customer service
  • Ensure that customer orders are dealt with in a timely and professional manner
  • Ensure all orders are entered on the same day of receipt
  • Accurate order entry, ensuring price, delivery location, order details and product style are correct
  • Estimating
  • Standard quotations back to the customer within 3 hours
  • Complex quotes returned within 24 hours
  • Weekly proactive contact with key accounts to ensure that they are happy with the service
  • Effectively deal with quotes, orders and queries
  • Dealing with day to day queries
  • Complaint logging, confirming lead times, leasing with transport to ensure best vehicle utilisation

Our client has made vast investment into their business over the last couple of years and this is an excellent opportunity to join a forward thinking and ambitious business at a very exciting time!

Similar jobs

Similar jobs