NEW VACANCY! (PK7087)
2 X CUSTOMER SERVICES EXECUTIVE
GTR MANCHESTER / LANCASHIRE
Up to £24K + 4.5% Pension + 33 Days Holidays
Hours: 37.5 per week - Monday to Friday 9am to 5pm (some flexibility on times)
Our Client is a large international manufacturer with a £45Million UK turnover, offering tailor made solutions to a broad range of clients in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints.
Due to growth and increase in demand they are looking for 2 Customer Service Executives to join their busy team.
Main Objective: To maintain a high level of Customer Service
Responsibilities
- Telephone calls and visitors
- Point of contact for inbound calls
- Handle general enquiries (price / stock / product etc.)
- Meet & Greet visitors to site (sign in, issue visitor badge, comfort/ refreshment)
- General Admin
- Respond to email enquiries
- Resolve proof of purchase enquiries
- General admin & reception duties
- Ensuring mail items are sent out daily including picking & packing small sample products
- Sales Order Process:
- Enter & process orders received daily (QAD)
- Support the administration of Back order & Standing order systems
- Receiving, recording and processing sales orders
- Administer, manage and enhance current customer base and sales
- Maintain a high level of customer service.
Skills
- Ability to adapt and adopt new processes and remain calm to customers and colleagues under pressure
- An excellent telephone manner
- Previous Customer Service / Spreadsheet /Order Entry experience an advantage.
- Confidence is essential
- Computer literate, motivated and enthusiastic
- An excellent telephone manner
- Previous demonstrable customer service experience
- An understanding and previous experience of computer skills absolutely essential.
- Good administrative skills
The client will consider Customer Support experience from any background however experience working within the manufacturing sector will be an advantage.