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2 X Customer Services Executives

NEW VACANCY! (PK7087)

2 X CUSTOMER SERVICES EXECUTIVE

GTR MANCHESTER / LANCASHIRE

Up to £24K + 4.5% Pension + 33 Days Holidays

Hours: 37.5 per week - Monday to Friday 9am to 5pm (some flexibility on times)

Our Client is a large international manufacturer with a £45Million UK turnover, offering tailor made solutions to a broad range of clients in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints.

Due to growth and increase in demand they are looking for 2 Customer Service Executives to join their busy team.

Main Objective: To maintain a high level of Customer Service

Responsibilities

  • Telephone calls and visitors
  • Point of contact for inbound calls
  • Handle general enquiries (price / stock / product etc.)
  • Meet & Greet visitors to site (sign in, issue visitor badge, comfort/ refreshment)
  • General Admin
  • Respond to email enquiries
  • Resolve proof of purchase enquiries
  • General admin & reception duties
  • Ensuring mail items are sent out daily including picking & packing small sample products
  • Sales Order Process:
  • Enter & process orders received daily (QAD)
  • Support the administration of Back order & Standing order systems
  • Receiving, recording and processing sales orders
  • Administer, manage and enhance current customer base and sales
  • Maintain a high level of customer service.

Skills

  • Ability to adapt and adopt new processes and remain calm to customers and colleagues under pressure
  • An excellent telephone manner
  • Previous Customer Service / Spreadsheet /Order Entry experience an advantage.
  • Confidence is essential
  • Computer literate, motivated and enthusiastic
  • An excellent telephone manner
  • Previous demonstrable customer service experience
  • An understanding and previous experience of computer skills absolutely essential.
  • Good administrative skills

The client will consider Customer Support experience from any background however experience working within the manufacturing sector will be an advantage.

2 X Customer Services Executives

Lancashire
Permanent
no work experience required
High school
£20,000 - £24,999

Published on 3 Nov 2021

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