Customer Service Executive - Cartons

Location
North West England
Salary
£20K - £23K + Pension + Life Insurance + 25 Days Holiday + Bank Holidays
Posted
30 Aug 2018
Closes
30 Sep 2018
Ref
PK5641
Job Function
Customer Services
Contract Type
Permanent
Hours
Full Time

PK5641

CUSTOMER SERVICE EXECUTIVE - CARTONS

NORTH WEST (Please contact me for further location details)

£20K - £23K + Pension + Life Insurance + 25 Days Holiday + Bank Holidays

Hours of Working: Monday to Friday, 8:15am to 4:30pm

Our client is a leading Carton Manufacturer based in the North West. They are currently looking to recruit a Customer Service Executive to join their team.

The chosen candidate will be responsible for the running and upkeep of customer’s accounts. to produce works instructions for repeat orders and raise new orders including analysing customer schedules

Responsibilities:

  • Obtain necessary information (through liaison with other departments and previous orders, to raise Works Instructions for repeat customer orders
  • Check all information prior to release of job bag to planning/production departments
  • Liaise with Account Executives, Planning and Production re repeat order information
  • Identify and process orders and stock call-offs from customer schedules
  • Ensure prompt and accurate filing and archiving of all customer orders and correspondence
  • Recommend any potential improvements to Sales Office Team Leader
  • As an ambassador of the Company, present a professional and positive image to customers at all times 
  • Process repeat orders within 24 hours of receipt
  • Administer relevant customer amendments 
  • Assist with continuous improvement projects within the department.
  • Ensure adherence at all times to the Company’s Quality Assurance Policies and Procedures and maintain compliance to appropriate standards
  • Carry out work safely in the interests of other employees and themselves, in compliance with current legislation and Company Environmental, Health & Safety
  • procedures to including general housekeeping
  • The quality management system has been designed and developed to meet the  requirements of ISO9001, PS9000, BRC, FSC and PEFC.  The quality management system defines the Company’s policies and standard operating procedures on design, product security and safety, hygiene, environment, resource and training
  • Any other tasks associated with this role, which are suited to the individual’s abilities and level of training as directed by the Line Manager

Skills:

  • Time management
  • Assertiveness
  • Conflict resolution
  • Attention to detail
  • Ability to work
  • Under pressure
  • Willingness to learn
  • Must have an excellent sense of prioritisation
  • Basic computer literacy skills to include Word and Excel
  • Confidence in email communication
  • Good telephone skills

Minimum Qualifications:

  • GCSE – English and Maths Grade C or above, or equivalent

Experience:

  • Customer Service/Account Management – Approximately 3 years’ experience
  • Desirable
  • Lean manufacturing/business improvement techniques
  • Print and packaging industry background