Sales Office Supervisor / Manager - Corrugated

East Midlands Region
£25k – 35K with Pension Scheme + 25 Days Holiday + Benefits
10 Sep 2018
28 Sep 2018
Job Function
Customer Services, Sales
Contract Type
Full Time


SALES OFFICE SUPERVISOR / MANAGER                                          EAST MIDLANDS
£25k – 35K with Pension Scheme + 25 Days Holiday + Benefits

Our client is a leading corrugated sheet plant based in the East Midlands, they are currently looking to recruit a Sales Office Supervisor  / Manager to contribute and drive sales and growth through the Sales team.
Responsibilities / Requirements:

  • Responsible for a team of 2 internal staff
  • Liaising with the following: Production Supervisor, Distribution Supervisor and Managing Director
  • Ensure maximum order input by sales team.
  • Maintain impeccable level of customer service.
  • Create and communicate weekly sales figures documents to relevant personnel.
  • Communicate with Supply Chain (Procurement & Logistics) colleagues to ensure prompt and efficient delivery of goods to customers.
  • Ensure best prices from suppliers.
  • Effectively manage the sales team including monitoring their workload; authorise holiday requests; sickness / absence reporting; conduct back to work interviews; set and monitor bonus objectives.
  • Establish and monitor customer performance and introduce and develop sales and marketing strategies to meet present and future challenges.
  • Assist and develop team members via coaching, training and regular skill assessment.
  • Monitor and report on KPIs such as conversion rates and new business rates.
  • Handover orders to Production efficiently ensuring goods manufactured to customer requirements.
  • Monitor and implement quality control programmes.
  • Review performance of direct reports via appraisals and reviews.
  • Contribute to Sales / Op meetings ensuring Production and Supply Chain are given necessary information / feedback from customers.
  • Ensure follow up of actions from meetings.
  • Establish and sustain clear communication channels between Sales and Production via relevant personnel for the benefit of the customer.
  • Ensure all direct reports have necessary product knowledge and are fully aware of manufacturing capabilities.
  • Ensure up-to-date price lists at all times.
  • Conduct monthly stock reviews with the necessary departments to ensure optimum control of customer accounts.
  • Have an in depth knowledge of Abaca to aid control of area of responsibility.
  • Visit customers and collect samples where necessary.
  • Co-ordinate activities between Sales, Production and Supply chain to ensure customer needs and expectations are fully met.
  • Work across functional boundaries to resolve issues.

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