UK Packaging Customer Technical Service Engineer

Location
England
Salary
Company Car + Employee Incentive Bonus
Posted
17 Apr 2019
Closes
17 May 2019
Ref
PK5980
Contact
Nicola Hurd
Job Function
Quality Assurance
Contract Type
Permanent
Hours
Full Time

NEW VACANCY (PK5980)

UK CUSTOMER TECHNICAL SERVICE ENGINEER - PACKAGING

ANY UK LOCATION

£Attractive Basic Salary (based on experience) + Company Car + Employee Incentive Bonus + Company Pension Scheme + 25 days Holidays (plus bank holidays)

SHIFT PATTERN: Monday to Friday - 39 hours

Our client is a major International manufacturer of packaging offering value-added, infinitely sustainable packaging solutions for the world's leading brands.

There is a requirement for a field based Customer Technical Service Engineer to proactively manage a portfolio of clients. Reporting into the UK Customer Technical Service Manager this role will primarily be based at customer locations within the UK and Ireland.

Key Responsibilities include:

  • Regular visits to customer sites working to agreed service levels and generating visit reports.
  • Providing advice and technical support to enhance and optimise filling facilities.
  • Managing the technical activities on a local basis by means of regular technical re-views.
  • To be the first point of contact for customer enquiries.
  • Support internal and external teams, company plants and customers in investigation & resolution of quality concerns.
  • Support the companies UK plants in qualification of new product sizes, light-weighting initiatives & material introductions.
  • Using problem solving skills & techniques to support customers in resolution of line issues.
  • Provide training to customers on a local level.

Skills, Knowledge and Experience:

  • Quality and/or Engineering qualifications.
  • Worked within engineering / packaging manufacturing environment.
  • Good communication skills, written and verbal.
  • The ability to build and maintain good relationships with customers and colleagues.

The successful candidate must be able to demonstrate:

  • The ability to work alone and as part of a team.
  • The ability to plan and prioritise independently.
  • The ability to communicate and interact engagingly with client employees at all levels.
  • Self-Motivation.
  • A clean Driver's License.

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