UK Packaging Customer Technical Service Engineer

Company Car + Employee Incentive Bonus
17 Apr 2019
17 May 2019
Nicola Hurd
Job Function
Quality Assurance
Contract Type
Full Time




£Attractive Basic Salary (based on experience) + Company Car + Employee Incentive Bonus + Company Pension Scheme + 25 days Holidays (plus bank holidays)

SHIFT PATTERN: Monday to Friday - 39 hours

Our client is a major International manufacturer of packaging offering value-added, infinitely sustainable packaging solutions for the world's leading brands.

There is a requirement for a field based Customer Technical Service Engineer to proactively manage a portfolio of clients. Reporting into the UK Customer Technical Service Manager this role will primarily be based at customer locations within the UK and Ireland.

Key Responsibilities include:

  • Regular visits to customer sites working to agreed service levels and generating visit reports.
  • Providing advice and technical support to enhance and optimise filling facilities.
  • Managing the technical activities on a local basis by means of regular technical re-views.
  • To be the first point of contact for customer enquiries.
  • Support internal and external teams, company plants and customers in investigation & resolution of quality concerns.
  • Support the companies UK plants in qualification of new product sizes, light-weighting initiatives & material introductions.
  • Using problem solving skills & techniques to support customers in resolution of line issues.
  • Provide training to customers on a local level.

Skills, Knowledge and Experience:

  • Quality and/or Engineering qualifications.
  • Worked within engineering / packaging manufacturing environment.
  • Good communication skills, written and verbal.
  • The ability to build and maintain good relationships with customers and colleagues.

The successful candidate must be able to demonstrate:

  • The ability to work alone and as part of a team.
  • The ability to plan and prioritise independently.
  • The ability to communicate and interact engagingly with client employees at all levels.
  • Self-Motivation.
  • A clean Driver's License.

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