UK Packaging Customer Technical Service Engineer
NEW VACANCY (PK5980)
UK CUSTOMER TECHNICAL SERVICE ENGINEER - PACKAGING
ANY UK LOCATION
£Attractive Basic Salary (based on experience) + Company Car + Employee Incentive Bonus + Company Pension Scheme + 25 days Holidays (plus bank holidays)
SHIFT PATTERN: Monday to Friday - 39 hours
Our client is a major International manufacturer of packaging offering value-added, infinitely sustainable packaging solutions for the world's leading brands.
There is a requirement for a field based Customer Technical Service Engineer to proactively manage a portfolio of clients. Reporting into the UK Customer Technical Service Manager this role will primarily be based at customer locations within the UK and Ireland.
Key Responsibilities include:
- Regular visits to customer sites working to agreed service levels and generating visit reports.
- Providing advice and technical support to enhance and optimise filling facilities.
- Managing the technical activities on a local basis by means of regular technical re-views.
- To be the first point of contact for customer enquiries.
- Support internal and external teams, company plants and customers in investigation & resolution of quality concerns.
- Support the companies UK plants in qualification of new product sizes, light-weighting initiatives & material introductions.
- Using problem solving skills & techniques to support customers in resolution of line issues.
- Provide training to customers on a local level.
Skills, Knowledge and Experience:
- Quality and/or Engineering qualifications.
- Worked within engineering / packaging manufacturing environment.
- Good communication skills, written and verbal.
- The ability to build and maintain good relationships with customers and colleagues.
The successful candidate must be able to demonstrate:
- The ability to work alone and as part of a team.
- The ability to plan and prioritise independently.
- The ability to communicate and interact engagingly with client employees at all levels.
- A clean Driver's License.
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