Key Account Manager - FMCG Branded Packaging

Bonus + Pension + Company Car
11 Jun 2019
11 Jul 2019
Nicola Hurd
Contract Type
Full Time




£Generous Basic Salary + Bonus + Pension + Company Car

Commutable Areas: West & Midlothian, Perth & Kinross, Fife, Clacks, Stirlingshire, North Lanarkshire

Our client is a leading provider of bespoke packaging solutions. Working very closely with customers on everything from crafting unique items for special events to creating innovative designs that promote brands from new start-ups to artisan and craft producers right through to global household names. There is a current requirement for a Key Account Manager to drive sales and profitability by actively developing and managing high profile customer relationships and contracts. This is an office based role but you will be required to travel across the UK occasionally.

Job Purpose:

  • To develop and execute account plans to achieve agreed volume, revenue, and profit targets
  • To actively support Commercial Leader in the execution of the business growth strategy

Key Responsibilities:

  • Map customer relationships and broaden and deepen the connections between the company and key customers through frequent interaction and contract strategies
  • Develop account plans that meet both parties respective business needs
  • Track customer performance and provide accurate forecasting/demand planning for management reporting, addressing poor performance with joint improvement initiatives
  • Drive continuous performance and customer service levels with accounts, outperforming our competition in supplier performance metrics
  • Conduct regular business reviews with the customer base
  • Work proactively with NPD managers to deliver innovative products
  • Work with Customer Service/Quality Management/Shared Service Centre to track and resolve customer complaints/return issues/credit and payment issues
  • Utilise SAP for Opportunity management & Call Reporting
  • Support an increase in the % of 'Premium' business in the portfolio
  • Apply price/mix management principles to improve overall revenue and account profitability


Strong account management and relationship building skills with practical experience managing food and drinks packers, fillers, bottlers and liaising at a variety of levels with FMCG Brands will be crucial in this role.

  • Minimum five years' successful business to business sales
  • Ability to develop and maintain effective working relationships with Key Accounts
  • Degree level education, preferably in a commercial subject
  • Proven understanding of key account management procedures and practices including forecasting
  • Experience of managing FMCG related accounts
  • Demonstrable P&L management experience
  • Systems skills e.g. MS Office, SAP

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Do you have the right to work in the UK?

Do you have experience of managing FMCG related accounts particularly managing food and drinks packe

Do you have any experience using SAP?

Are you educated to Degree level?

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