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Customer Experience Coordinator

Smurfit Kappa Gosport is a high quality producer of corrugated packaging for a wide range of customers, including several prestigious brands.

We are currently recruiting for a Customer Experience Coordinator at our Gosport site. This role will report directly to the Customer Experience Manager.

The successful candidate will have a strong work ethic and a commitment to succeed. You should have the ability to use your own initiative, whilst also being a strong team player.

Key tasks

  • Manages 50% of existing and new business
  • Completion of all work for first time orders
  • Implementing and attending first order meetings
  • Keeping customers informed of any changes to their orders, including change to delivery schedule
  • Maintenance of Navision
  • Date changes and order amends specified by Customer
  • Aged Stock
  • Relevant Customer, external/internal accounts queries
  • Preparation of quotations within agreed timelines, liaising with Design Department, Sales Reps and creating and uploading Haggles
  • Adding quotes to the spread sheet
  • Updating Quotes Spreadsheet with orders
  • Ensuring all relevant procedures under ISO9001-2015 are adhered to
  • Processing, monitoring and follow up of customer quality complaints

Skills & Knowledge

  • A confident articulate individual who will be able to offer high levels of personal drive and focus.           
  • A commercial knowledge combined with excellent customer relationship building skills.
  • Good attention to detail and be required to demonstrate initiative.
  • Flexible thinking and self-motivation.
  • Possess excellent IT skills.
  • Ability to work under pressure to achieve tight deadlines.
  • Ability to work effectively within an established team.

Customer Experience Coordinator

Gosport, UK
Permanent, Full Time
1 - 2 years of experience
Competitive salary based on experience

Published on 27 Jan 2020