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Customer Service / Account Handler




£OPEN (Depending On Experience) + Free Parking + Statutory Pension

Our client is an independent manufacturer of high end printed folded cartons, a well-established business with a varied product offering working with small, medium and large clients in the in food, drink, gift, alcohol, beverage, cosmetics, leisure and FMCG markets. The company put a strong emphasis on quality, customer service and investing in the latest technology and equipment.

They are now looking to recruit an enthusiastic Customer Service / Account Handler to join their team. Your role will include handing jobs in production and communicating any issues or recommendations to the customer, you will report directly to a Company Director.

Role / Responsibilities:

  • Taking orders both from the sales team and directly from customers using the companies well established internal processing systems
  • Checking jobs ensuring they are produced in the most efficient manner, this will involve working with the estimating and production teams.
  • Working closely with the production scheduler to ensure jobs stay on track and are produced on time.
  • Occasional supplier and customer site visits.
  • Taking job briefs from customers
  • Placing jobs into production and ordering materials and outwork if necessary
  • Presenting the company positively through providing excellent customer service in a proactive, positive and professional manner
  • Maintaining and developing good negotiating skills
  • Communicating directly with customers over potential issues and through, advice and liaison, developing solutions to ensure customers' requirements are met in a timely manner.
  • Ensuring production schedules are achieved

The Ideal Candidate:

  • Have experience of all aspects of account handling in a busy print / packaging environment.
  • Experience of estimating costs and quoting would be of an advantage
  • Be able to demonstrate enthusiasm and resilience in role, maintain a positive can do approach to the role and enjoy working in a fast paced environment.
  • Understanding of Litho print and digital printing as well as design principles in print and packaging
  • Strong problem solving skills
  • High level of numeracy and attention to detail
  • Conversant with MS office applications.
  • Excellent time management and communications skills

Training maybe provided in certain areas if required

Customer Service / Account Handler

South East England
Permanent, Full Time
no work experience required
High school
£30,000 - £39,999

Published on 11 Mar 2022

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