Skip to main content

Customer Service Executive




Salary is £22K (can pay more for experience) Holidays are 23 days per year going to 26 after service.

Office hours are Monday to Friday 9am to 5pm with some flexibility

This Customer Service Executive position is different to normal customer service roles. It is less transactional than typical customer service/call & contact centre environments, with a focus on attention to detail for delivering an all-round excellent customer experience at every contact.

Working in a small but expanding team we are looking for candidates with existing customer service skills that will support the development and growth of the department. This requires providing support from the on-boarding process for new accounts through to processing orders and dealing with any post-delivery issues for existing accounts.

Key Responsibilities:

  • Communicate daily with Sales Account Managers on all general enquiries regarding key accounts.
  • Proactively manage customer's requirements via email and telephone on a regular basis to understand stock requirements and stock forecasts.
  • Liaise with the purchasing department for raw material requisitions.
  • Monitor aged stock level on behalf of the customer and company.
  • Effectively liaise with Production, utilising data to continuously ensure all customers are up to date with orders & despatches.
  • Understand and monitor delivery lead times given by customers and proactively communicate with other departments to achieve required results.
  • Provide a constant high standard of customer care, developing close, supportive business relationships with our customer base.
  • Identify deal with any customer complaints and ensure they are resolved effectively and professionally.
  • When required, provide bespoke data reports for customers or colleagues within the company.
  • Liaise with the finance team to ensure customer's accounts are paid and resolve any outstanding queries held on file.

Additional desirable skills:

These will bring valuable experience to the customer service executive role. The examples outlined below are advantageous but not essential requirements.

  • Previous experience ideally gained within a manufacturing environment.
  • Experience with customer communications via email, telephone and virtual meetings.
  • Data Entry experience with a high level of accuracy.
  • Experience of office administration and using in-house systems.
  • Computer literate specific experience of MS Office, in particular Excel, Word and Outlook.
  • Ability to build and maintain relationships with internal colleagues from other departments.

The role will also involve:

  • Liaison with suppliers for materials and cutting tools
  • Checking artwork for print specific requirements and sizing
  • Arranging transport for UK and European Transport
  • Regularly contacting allocated accounts to manage requirements and scope out further revenue opportunities

Customer Service Executive

Permanent, Full Time
no work experience required
£25,000 - £29,999

Published on 1 Mar 2022

Share this job now