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Customer Service Executive - March, Cambridgeshire

Smurfit Kappa is a world leader in packaging, employing over 45,000 employees in 21 countries in Europe and 13 in the Americas. The group collaborates with forward thinking customers by sharing superior product knowledge, market understanding and insights into packaging trends to ensure business success in their markets. We have an unrivalled portfolio of paper‐based packaging solutions which is constantly updated with market‐leading innovations.

An exciting opportunity has arisen for a Customer Service Executive to join our internal sales team for a period of up to 12 months to cover for maternity leave ‐ reporting to the Customer Service Manager.

The role is the point of contact for designated customers and potential customers and supporting the external Sales Team.

Handling new enquiries, order processing, maintaining and managing customer stock levels from customer forecasts collating information for new & changes to existing products, ensuring accurate information for manufacture. Keeping customers informed of any issues that may affect the customers product or delivery.

The suitable candidate will have excellent communication skills, have good attention to detail and be required to demonstrate initiative, flexible thinking and self-motivation. You must also possess excellent IT skills.  This is a fast moving environment and will, at times, mean working under pressure to achieve tight deadlines.

Experience of Sales Office and Customer Services activities are essential, experience in the packaging industry would be desirable but not essential as full training will be given.

If you feel you have the necessary skills and experience please apply via the company's dedicated online application process.

Customer Service Executive - March, Cambridgeshire

March, UK
1 - 2 years of experience
Competitive salary based on experience

Published on 17 Aug 2020