Customer Service Specialist - Italy

INTERNATIONAL RECRUITMENT & HR EXPERTS ACROSS THE PLASTICS, PACKAGING, SPECIALITY CHEMICALS, LIFE SCIENCES, BIOPOLYMER, FOOD ADDITIVES & INGREDIENTS, ENERGY AND RECYCLING SECTORS SINCE 1975.

Customer Service Specialist-Italy 
Based in Milan  

Job ref:    EG/63612

Client Overview

Our client is a European manufacturer and supplier of FMCG products. .

Role Overview:

·    Manages sales order processing. Responsible for sales order, shipment follow-up and invoicing to support the fulfilment process.
·    Managing after sales & service, such as follow-up issues and associated sales activities, by handling and solving complaints.
·    Answers and processes customer service phone inquiries.
·    Follow-up of action points from annual contracts and account visits i.e. prices, volume, logistics agreements and special projects.
·    Supporting commercial team by drafting and issuing quotations, as well as sales budgets and forecasts.
·    Providing customers with information on purchasing conditions and export documents as required.
·    Checking order specifications and prices, as well as monitoring and confirming delivery times.
·    Drafting and processing invoices and checking credit limits when entering sales orders, calculating and managing terms and prices through price lists.
·    Marketing by managing data for assigned accounts and undertaking research support.

Candidate Profile:

·    Internal sales or Customer Service experience
·    Experience working with a manufactured product preferred
·    Working with digital systems, software and equipment Knowledge.
·    Good with numbers, good oral and written communication skills.
·    Fluent Italian and good command of English spoken and written

For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (f/m/d) is avoided.  All personal designations apply equally to all genders.
For EU roles, candidates must be eligible to work and live in the European Union. Proof of eligibility will be required with your application.

To apply please contact Ellie Guest 
Ellie.guest@listgrove.com
0044 (0) 1789 207070

CONNECT WITH ME ON LINKEDIN. 

Why select Listgrove?
·    Five Decades of Market Intelligence
·    Unrivalled Industry Networks
·    Recognised International brand
·    HR Qualified Professionals

To hear from our clients on how we have supported their search for talent and HR needs, please visit Listgrove’s Case Studies page.  

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