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Customer Services Executive



Salary & Benefits dependant on experience

Hours: Monday to Thursday 8am To 5pm

Friday 8am To 2pm

Our client manufacturers printed technical materials for a broad range of market sectors.
There is a current requirement for an additional Customer services Executive to provide excellent service and 'contact experience' for the customer within designated set of accounts to meet the customer's pricing, delivery and quality requirements. Exceed customer expectations. Dealing with all aspects of account management

Main duties and responsibilities:

  • Ensure accurate and 'winnable' quotations are delivered to the customer within agreed timelines, whilst at the same time identifying missing information to quotation process
  • Process Customer PO's
  • Generate RFQ's based on Customer requirements
  • Confirm order lead time with customer and work with Operations to ensure on time delivery of products and samples is met
  • Always communicate regularly and proactively with customers to develop relationships and maximise further business opportunities with them
  • Coordinate with the Quality Department dealing with customer complaints and taking ownership for delivery of satisfactory resolution
  • Ensure proactive and timely responses to external sales and customer enquiries
  • Monitor on a monthly basis forecast vs. actual sales figures
  • Monitor finished goods value levels, stock building, delivery etc
  • Extract key customer information that can be used to promote better performance
  • Provide assistance to both Production and External Sales teams
  • Other duties as required and agreed

Scope/Measurement of Performance:

  • Customer service complaints in Q-Pulse
  • Sample and Orders OTD
  • RFQ response time and conversion rate
  • Strategic customer KPIs
  • Forecast accuracy KPI

Qualifications / Experience / Skills:

  • Good English (both written and spoken) is required
  • Experience in a customer service or related role is preferred
  • Familiarity with order processing and customer forecast analysis operations
  • Excellent communication skills
  • PC and ERP systems literacy
  • Customer focused skills
  • Good team player
  • Excellent attention to detail
  • Excel Skills

Customer Services Executive

no work experience required
£25,000 - £29,999

Published on 4 Nov 2021

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