IT Manager

Job Title: IT Manager

Salary: £Highly Competitive

Location: West Midlands

Reference: J6977

A market-leading and international packaging supplier, renowned for innovation, quality and service has an opening for an experienced IT Manager. As our client continues with ambitious growth plans, they are seeking a like-minded individuals to support and enhance the team on an exciting journey.

The IT manager they seek will have experience keeping IT systems, networks and equipment safe, up-to-date and effective within a multisite internal IT infrastructure. You will be the main point of contact for system related queries and will be self-motivated to resolve any issues that occur, as well as work to improve and develop the company’s internal system across sites ensuring that future proofing is a priority.

Ideal Candidate

• Have a degree in IT systems or similar or have relevant industry experience
• Experience in software management
• Experience of leading day-to-day IT service delivery
• Demonstrate Project Management capabilities
• Have a strong understanding of cybersecurity principles and frameworks
• Previous experience in a fast-paced Manufacturing environment
• Knowledge of Epicor ERP systems (desirable)

Key Responsibilities

• Maintaining an internal IT network, ensuring systems are kept protected and efficient for all users.
• Troubleshooting any technical issues that occur. This may involve traveling across multiple sites to ensure the best and most effective outcome.
• Manage service desk activity including incident management and coordinating recovery of service on incidence.
• Owning the successful delivery of a fit-for-purpose technology system.
• Maintaining database security, ensuring adequate protection across the internal database.

Prepare cost-benefit analyses when upgrades are necessary, and monitor suppliers to ensure that they’re offering the best-possible service and value for business needs.