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Key Account Advisor / Customer Service - Corrugated Packaging



(Please Contact Me For Further Location Details)

Up to £30K + 25 days holiday + Benefits

You will be required to work 4 hours on a Saturday, not every weekend but on a rota basis with 2 other members of staff - for 4 hours and if you work a Saturday you get the following Friday afternoon off

Our client is a specialist in the manufacture of high quality conventional corrugated packaging. They are now looking to recruit a Key Account Advisor / Customer Services to join their team. You will manage the core key customers within the companies top P&L Accounts and achieve the highest degree of customer retention and levels of customer satisfaction.

Role / Responsibilities:

  • Apply legal norms and Group policy in matters relating to Quality, Security and Environment.
  • Account ownership you will be driven by a set of KPIs
  • Support projects / customers requirements
  • Management and monitoring of orders to ensure fulfilment of conditions including, Quantities, prices, delivery times, etc.
  • Co-ordinate actions to meet customers' needs.
  • Ensure customer requests are met, including: claims, samples, sketches, specifications, offers, general information, website training.
  • Preparation of offers and estimates for customers.
  • Entering of orders in the system (SAP) or other systems identified
  • Commercial attention to and monitoring of certain customers designated by the Regional Commercial and Sales Manager with the aim of maximising their sales volume and added value.
  • Co-ordinate actions with the different company areas to optimise customer deliveries (loads, lots, priorities)
  • Attend meetings, together with the Customer Services Manager, sales team and Regional Commercial and Sales Manager.
  • Complete and ensure the reliability of the data in the commercial customer databases.
  • Provide the Logistics Department with information to determine stock policy in relation to your customers.
  • Monitoring of stock in relation to your customers.
  • Co-operate with Customer Services Manager and sales team in preparing and monitoring account plans.
  • Monitoring of collections and seek approval for cost control.
  • Manage returns of merchandise and the corresponding credit notes.
  • Create manufacturing / cost datasheets and other monitoring information if necessary.
  • Fulfil and promote Health and Safety norms within your job.
  • Daily monitoring of service delivery and communication between customer and sourced providers of services e.g. Transport and Transport Planning providers.
  • Regularly work with Despatch department to ensure excellent attention to detail with Stock and Orders Management.
  • Regularly work with Quality department to ensure excellent attention to detail with customer feedback and resolution.

Additional Duties:

  • Run the Excel Schedule and Inventory Model daily to interpret customers schedule and plan manufacturing orders and deliveries to support the customer's manufacturing needs.
  • Ensure the Schedule and Inventory Model process is run by customers planning demands if applicable
  • Ensure the parameters within the Schedule and Inventory Model are accurate reflecting the current operating conditions of both manufacturing processes at the company and customers.
  • Become an Excel Schedule and Inventory Model expert.
  • Ensure the Customer enjoys working with the company as a supplier by managing a defined set of KPI's.
  • Measure OTIF daily and report daily on any variances with actions to customers' requirements
  • Measure Stock levels in pallets at customer's and the company.
  • Take note of the maximum figure and suggest action as necessary to prevent stock exceeding target at 2 sites.
  • Record all invoice and credit query's and ensure resolved within 10 working days.
  • Record all concerns raised by customers and monitor for repeat concerns.
  • Raise these as an issue to the management team to find resolution.
  • Manage aged inventory rules
  • KPI monitoring will change as required
  • Manage to Quality queries and SLA's
  • Please note customer requirements vary by customer

Key Account Advisor / Customer Service - Corrugated Packaging

North West England
Permanent, Full Time
no work experience required
High school
£30,000 - £39,999

Published on 14 Jul 2021

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