Skip to main content

Packaging Account Executive

Are you looking for a new opportunity in a client facing role?  Do you have Client Service experience in a Packaging artwork/repro environment or maybe you are currently a Packaging Artwork/Repro operator looking to move into Client Services? Looking to work in a company with great benefits, a competitive salary and a friendly office environment?  Our Rivendell site in Leeds are currently looking for a Packaging Account Executive to join their Client Services Department.

Key Areas of Responsibility:

  • To review and access clients’ briefs ensuring technical and commercial specifications are accurate and processed into production orders
  • Ensure that designs are processed through production with all relevant documentation and supplied media to support the smooth and timely provision of Rivendell’s product and service
  • Working with internal and external teams to ensure client requirement are delivered within agreed SLAs
  • To develop and maintain excellent communications with clients
  • To operate approved procedures for administratively controlling work to enable accurate reporting and timely charging/invoicing where appropriate to take place
  • Manage client quotations and invoicing working closely with the Rivendell Commercial team
  • Manage client requirements, from receipt of order to delivery of product or service
  • Ensure that clients are kept fully informed of any issues affecting the quality, timeliness and delivery of their project
  • Operate with honesty and integrity and develop Client Service Teams which support the team members and team service goals, as an aid to improving service to other departments
  • Implement standard documentation designed to improve the clarity of information, reduce error rates and improve productivity and support Rivendell quality systems
  • To maintain and develop order processing systems which accurately measure Rivendell’s Client Service performance
  • Ability to run reports accurately as specified for briefing the business

Key Requirements:

  • Excellent communicator (written and verbal) at all levels
  • Experience of working in a customer service role within packaging would be beneficial
  • Packaging Artwork/Reprographics experience is essential 
  • Proactive, positive, enthusiastic - demonstrates “can do” attitude 
  • Great problem solver and great attention to detail
  • Always takes full ownership
  • Strategic and innovative thinker
  • Organised and calm under pressure
  • Friendly, approachable and flexible – a team player
  • Able to work flexible hours
  • Literate and numerate to GCSE Grade C or equivalent
  • Computer literate – MS Outlook, Excel, Word


This is an excellent opportunity to join a progressive business who invest in people. Should you feel that your skills and experience match the specification, please forward your covering letter and CV along with your salary expectations to our team.

Due to the volume of applications we receive, unfortunately we are unable to provide individual feedback. If you have not heard from us within 7 days after the closing date, then please assume that your application has not been successful.

Packaging Account Executive

Leeds, UK

Published on 3 Feb 2020