Sales Administrator - Packaging Or Manufacturing Background

NEW VACANCY! (PK6628)

SALES ADMINISTRATOR - PACKAGING OR MANUFACTURING BACKGROUND

MERSEYSIDE

£Open (depending on experience) + Pay Reviews + Pension

Our client are a high quality manufacturer of Polythene Packaging. They are a BRC AA Food Approved accredited business, supplying both trade convertors and end users throughout the country. The company are currently looking to recruit a Sales Administrator.

They are looking for someone from a Packaging or Manufacturing background, with an out going personality who is confident speaking to people and looking for a role with real progression opportunities.

Main Duties

• Administer sales order processing
• Support Internal & External Sales in day to day office functions as required
• Preparing and communicating quotes by e-mail and/or phone using company programs and costing guidelines
• Manage the relationship of customer accounts
• Ensure customers' requirements are understood and communicated
• Progress orders / deliveries with Production and external hauliers
• Develop and maintain a professional customer relationship to improve flow of communication, understanding and increase loyalty to the business
• Cover administrative duties where required

Additional Duties

• Identify additional business opportunities within portfolio of accounts and communicate to management
• Maximise revenue and profit for new and existing customers
• Recording all enquiries, discussions etc. on ACT database throughout Sales process
• Following up quotations to convert to order, and understanding as clearly as possible the reasons for a customers' purchase or non-purchase and recording on ACT
• Keeping in touch with current and previous customers, checking when another requirement may arise.
• Handle customer complaints, advise appropriate solutions keep lines of communication open throughout to ensure speedy resolution
• Contact potential customers to elicit new enquiries

Requirements

• Proven Customer Support and Sales experience
• Experience in industry advantageous
• Strong phone and communication skills
• Familiarity with CRM especially ACT advantageous
• Highly responsible, reliable, strong work ethic and self-motivated
• Good time management
• IT literate with knowledge of Excel, Word and Outlook
• Good numeracy skills and attention to detail
• Positive / Outgoing nature, good relationship builder.

Holiday Entitlement (excluding Bank Holidays): Initially 20 days per annum, increasing to 22 days after three years service, 24 days after five years service, and 26 days after ten years service.

Work Hours: 8:30am to 5:00am Monday to Thursday. Friday 8.30am to 4.30pm.