Internal Sales Liaison Co-Ordinator - Packaging

Location
East Midlands
Salary
£18K - £24.5K (This Genuinely Flexible Depending on Experience)
Posted
27 Feb 2018
Closes
27 Mar 2018
Ref
PK5290
Contract Type
Permanent
Hours
Full Time

INTERNAL SALES LIAISON CO-ORDINATOR (PK5290)                                   

EAST MIDLANDS

£18K - £24.5K (This Genuinely Flexible Depending on Experience)

Hours of Work: 9:00am till 5:30pm, Monday to Friday with 1 Hour Lunch

Our Client are a specialist packaging manufacturer based in the East Midlands, they are looking to recruit an Internal Sales Liaison Co-ordinator to support the Key Account Managers; to ensure accounts are managed efficiently.

Responsibilities / Requirements:

  • Provide a high standard of ‘customer care’ to ensure customers receive the best service.
  • Liaising with the Internal Production Administration Department and other Internal Departments, as well as dealing with customer requirements and needs on a day to day basis.
  • This will include: liaising with customers both in person and by telephone, dealing with customer queries and dealing with day to day administrative tasks.
  • Ability to follow all necessary systems and procedures that are relative to the job and department within the companies procedures for Health & Safety, Food & Hygiene, Environment, ISO 9000, BRC Standards or any relevant procedure.
  • May include trips to customer factories with the Key Account Manager’s / attending meetings internally.
  • Requesting and obtaining price information from the estimating department and confirming prices to customers.
  • Requesting samples / mock ups from the Design Centre.
  • Processing orders and raising orders on the systems.
  • Progress chasing of orders.
  • Inputting ‘call offs’ and negotiating delivery dates with the customer to achieve best efficiencies in the factory.
  • Supplying customers with all information needed i.e. stock sheets.
  • Chasing the customer to take stock that’s overdue and arranging for the stock to be delivered and invoiced.
  • Liaising with the Key Account Manager on overdue accounts.
  • Ensure that good communication exists between all involved parties thus enabling targets to be achieved
  • Adhere to safe working practices operators with the department in line with Health & Safety regulations / policies
  • Undertake training and development when required
  • You may also be required to undertake other duties as required by Management, but the responsibilities shall not exceed the level of those outlined above.
  • Reporting to Key Account Manager.  

Personal Specification:

Essential:

  • Good standard of education.
  • Customer service background and telephone voice as dealing with customers on the phone and in person.
  • Computer literate – knowledge of Microsoft Word, Excel and databases.
  • Able to work well under pressure, with proven efficiency and ability to work to production deadlines.
  • Flexible, able to adapt to the organisation and its customers changing needs.
  • Effective communicator, able to work with people at all levels of ability and from different cultures and backgrounds.
  • Ability to work well as part of a team.
  • Commitment to equal opportunities.

Desirable:

  • Knowledge of the carton print packaging industry.
  • Willingness to work outside normal working hours.
  • Outgoing and cheerful personality.
  • Own transport / Full Driving Licence.

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